Our Indigenous helpline is for Aboriginal and Torres Strait Islander peoples. You can also get free help at tax time.
If you have any questions about tax or super, you can contact us for help.
Engage with us
If you have any questions about tax or super, you can contact us for help. You may also be able to get free Tax Help during tax time.
When you phone or visit, we may ask for your tax file number (TFN). You don’t have to tell us, but it's easier to help you if you do. If you don't have a TFN, we can help you get one.
We can’t give you information about someone else, even if they’re family. If you're helping a friend, family member or a kinship carer, they must be with you when you phone or visit us, unless we already have their written permission.
Find out how you can give permission for someone to speak to us on your behalf at update your contact details or authorised contacts.
Indigenous helpline
The ATO Indigenous helpline is for Aboriginal and Torres Strait Islander peoples. Our staff on the Indigenous helpline may not be Indigenous themselves but they specialise in helping Aboriginal and Torres Strait Islander peoples. They can help you with things like getting a TFN, lodging your tax return, or finding your super.
Phone the Indigenous helpline on 13 10 30 (8am to 6pm, Monday to Friday, except public holidays).
You should have your tax file number (TFN) or Australian business number (ABN) ready when you call. When you speak to a customer service representative, they may ask you a series of questions to help identify you. This helps protect your personal tax records.
Other phone services
If you're running a business or not-for-profit organisation or you have questions about super, you can contact us to speak to a customer service representative.
People who are deaf or have a hearing or speech impairment can contact us through the National Relay ServiceExternal Link.
Visit us
At our ATO shopfronts you can:
- talk to our staff
- register for myGov
- use our online services
- use our phone service to get specialist advice.
Make sure you bring at least three documents to show your identity. For example your driver’s licence, a letter from the ATO, a card issued by Services Australia, a Centrelink reference number or your Medicare card.
If you need lots of help with your tax, it's best to phone our Indigenous helpline on 13 10 30 and make a booking.
For more information, see visit us.
Order forms and publications
The ATO has tailored products for Aboriginal and Torres Strait Islander peoples. To order forms and publications, you can:
- phone the Indigenous helpline on 13 10 30
- order publications online (search ‘Indigenous’)
- phone our self-help publications ordering service on 1300 720 092 (if you know the full title or NAT number of the publication).
Free tax help
At tax time you can get free help with your tax.
Tax Help program
Our Tax Help program is for people on incomes around $60,000 or less a year. From July to October each year, trained volunteers help people lodge their tax returns online. The volunteers can also help with creating a myGov account, correcting (amending) your previous tax returns and lodging tax returns from prior years.
The ATO has Tax Help centres located across Australia with some centres providing specialised support to Aboriginal and Torres Strait Islander communities. Volunteers can also help you online or by phone if you live in a rural or remote location.
Our eligibility information and Tax Help posters are available in 13 Indigenous languages, you can access these from our publication ordering serviceExternal Link by searching 'Tax Help'. You can download it or request a copy by email.
Find out more at Tax Help program or phone the Indigenous Helpline on 13 10 30 for your nearest Tax Help centre.
National Tax Clinic program
If you are not eligible for Tax Help, you may be able to access free advice and support through the National Tax Clinic program. The program is a government-funded initiative to help people who may not be able to afford professional advice and representation with their tax affairs.
Find out more at National Tax Clinic program.
Online education sessions
We also have teams available to provide general tax and super online education sessions to community groups, including Aboriginal and Torres Strait Islander communities. To book a session, email communityeducation@ato.gov.auExternal Link